Praxis EMR is proud to offer the best training and support in the industry. Praxis was rated #1 in Training and Support in the American Academy of Family Physicians (AAFP) EHR User Satisfaction Surveys published in 2008, 2009, and 2011. We are incredibly proud of this excellent track record and we thank the Praxis EMR Team for their award-winning achievements.
Our Support team can be reached via phone or LiveSupport chat Monday through Friday, 8am - 8pm (weekend and overnight support is available by request).
The new Praxis Customer Support Portal contains all of the support features you need, all in one place, allowing us to serve you better than ever. In the Portal you can submit a ticket, download new tools and tutorials, and more:
Submit a ticket regarding any question you have and the message goes directly to our support specialists.
Our support team is available instantly via live chat.
All Praxis news, software updates, and other alerts are posted on the Portal.
Share tips, ideas, and questions with your fellow Praxis users.
Look up your question and find step-by-step solutions on your own.
All manuals, manual updates, and other tools are available for download.
The Praxis EMR Training Program offers you more personalized attention than any other. Because Praxis is built on your unique medical knowledge base, our trainers work with you to make Praxis your own. Praxis users report that training is a rewarding and eye-opening experience that allows them to see their medical knowledge from a new perspective. The better you know Praxis, the more you'll love it. For that reason, Praxis includes training at no charge.
Each provider is assigned a personal Praxis Trainer as well as a Praxis Implementation Manager. Training can be accomplished online, onsite, or with a combination of the two, though the vast majority of users choose online training. We've learned from over 25 years of experience that every provider has different EMR adoption rates, learning speeds, and schedules. Your trainer will design an implementation plan to meet the specific needs of your clinic. Together we craft a winning implementation roadmap and stick to it!
Implementation proceeds in three stages:
As a general rule, one-on-one provider training begins online before implementing the Praxis EMR network throughout your office. Training consists of about twenty hours of personalized sessions, during which time each provider's medical knowledge base is developed. Once each provider is comfortable with the software, we proceed with the network install and clinic training.
During your Praxis training, you may work one-on-one, attend Praxis webinars, audit training sessions and utilize tutorials and videos. We work with your schedule to set training sessions that are convenient for you: you may train from the office or from home, and, if you prefer, you may train in the evenings or on weekends.
Your Praxis Implementation Coordinator and Trainer will guide you every step of the way, ensuring that your computers are set up correctly, your Praxis Knowledgebase is perfected, and everything in your clinic is ready to go. All providers learn the award-winning features of Praxis EMR in detail. Remember, Praxis EMR is far more advanced than a template based EMR: it will take you farther than you could ever imagine, but Praxis needs YOU to show it where to go.
From everyone at Praxis EMR, we welcome you on a fascinating and amazing medical journey!
"Dear Praxis Support Team
I am writing this letter of support for your EMR. You have a great product that far surpasses any of the templates out there. We realize as physicians that you have to get it right. Any urgency you are hearing about is more anticipation and eagerness to use this software. As a pediatrician, with extended providers, this software allows me to create a standard of care. It is important that an EMR be created around that standard and you offer that and more. I am glad that you are working so hard to get this right. My trainer is wonderful. Her name is Karri Barker and she has a great amount of knowledge and enthusiasm. That encourages me. Also your implementation team is spot on with service and how they work with our IT people. Both trainer and implementation team have to date been excellent.
I am excited about praxis and believe you to be the gold standard. The others do not impress and I have seen them first hand. Keep the faith!"Raymond Miranda MD, Nov 2011 Central Valley Pediatrics